- Sales
& Service - Marketing, Customer & Product Management ("Front
Office")
The products and
services offered to customer entities by a financial institution.
- Common Services
- Customer
Relationship Management
- Delivery
Channel Management
- Marketing
- Investment
Banking
Services corporations,
other financial institutions and governments with raising funds via capital
markets.
- Trading
- Corporate
Finance
- Research
- Custody
Services
- Commercial & Business Banking
Offered to larger
domestic and multi-national commercial clients, include payments and cash
management, trade services, and liquidity management.
- Cash
& Liquidity Management
- International
Trade Services
- Commercial
Lending
- Commercial
Payments
- Retail Banking
The mainstream consumer
banking segment for individuals and small businesses (checking/current accounts
and savings, credit and debit cards and consumer loans.)
- Deposits
& Liability
- Cards
/ Unsecured Loans
- Secured
Loans / Mortages
- Payments
& Remittances
- Wealth Management
Private banking and
wealth management services for high net worth clients.
- Portfolio
Management
- Financial
Planning
- Insurance
Insurance, accident,
health and annuities.
- Life
- Health
- Accident
- Pension
& Retirement
- Annuity
- Non-Life Insurance
Property and casualty,
and be offered to consumers and corporations.
- Personal
& Business Property
- Personal
& Business Casualty
- Risk Management and GCR
("Middle Office")
Common business support
services for risk management, governance, operational security and compliance.
- Risk Management
- Finance
Risk Modeling
- Market
Risk
- Liquidity
Risk
- Credit
Risk
- Operational
Risk
- Fraud/AML
- Acturial
Modeling
- Governance & Compliance
- Corporate
Performance Management
- Financial
Control
- Reconciliation
- Audit
- Financial
Reporting
- Regulations
- Compliance
- Core Processing ("Back
Office")
Operational functions
essential to the business of financial services.
- Customer Information
- Customer
and Account Information - Onboarding & Maintenance
- CRM
/ Contact History
- Banking
- Trade Clearing
- Reconciliations
- Matching &
Confirmations
- Treasury Operations
- GL Posting
- Statements &
Advice
- Forex
- Corporate Actions
- Account Analysis
& Billing
- Liability / Deposit
Servicing
- Cards - Insurance
& Servicing
- Underwriting
- Loan Origination
- Loan Servicing
- Collateral Management
- Collections
- Wealth Banking &
Wealth Management
- Wealth
/ Asset Management
- Trust
- Insurance
- Rating
- Underwriting
- Policy Admin
- Claims Processing
- Payments, Clearing &
Settlement
- Domestic Payments
- International
Payments
- Financial Messaging
- Corporate Operations
Corporate support
functions within the organization. Horizontal in nature, ERP functions, HR,
vendor management etc.
- Finance
& Treasury
- Business
Administration
- Procurement
- Project
Management Office (PMO)
- IT
Operations
- Strategy
- Human
Resources
