Understand the cloud
- Describe cloud principles and
delivery mechanisms
·
Differentiate between on-premises IT service models; differentiate
between subscription or pay-as-you-go versus upfront CapEx/OpEx funding model;
use cloud services to expand capacity (elasticity of the cloud), scalability,
redundancy, and availability; differentiate between cloud services that are
configurable versus on-premises services that are customizable
- Describe cloud security
requirements and policies
·
Describe how cloud services manage privacy, how compliance goals
are met, how data is secured at rest or on-the-wire, and how data and
operations transparency requirements are met
- Describe how a cloud service
stays up to date and available
·
Describe the service/feature improvement process; monitor service
health, service maintenance, and future roadmap publishing; identify
guarantees, service level agreements (SLA), and capping of liability of the
cloud service provider
- Describe the different types of
cloud services
·
Differentiate between types of cloud services and their
characteristics, including infrastructure as a service (IaaS), platform as a
service (PaaS), and software as a service (SaaS); integrate the cloud with
on-premises services in hybrid scenarios
Enable Microsoft cloud services
- Identify the requirements and
dependencies for using Office 365 and Microsoft Intune
·
Plan networking and domains, firewall rule, client requirements,
bandwidth implications, and DNS
- Select a cloud service plan
·
Understand the different options and plans available for Office
365 and Microsoft Intune
- Sign up for cloud services
·
Name your tenant, set up your first administrator, determine
tenant location
- Set up the initial
configuration of cloud services
·
Register domains, verify domains, choose the domain purpose;
identify required DNS record types
Administer Office 365 and Microsoft Intune
- Create users and groups, and
assign services and licenses
·
Differentiate between cloud identities (Online identity,
Synchronized identities, Federated identities), create and manage users and
identities, delete and restore users (soft delete), create and manage groups,
assign and revoke licenses, determine user locations
- Assign permissions in Office
365 and Microsoft Intune
·
Assign or revoke administrative roles; manage delegated admins;
manage password policies, subscriptions, and licenses
- Monitor service health in
Office 365 and Microsoft Intune
·
Monitor the Service Health dashboard, subscribe to RSS feeds,
monitor the maintenance schedule, monitor the message center, log service
support requests, configure alerts
Use and configure Microsoft cloud services
- Configure Exchange Online
·
Manage recipients (mailboxes, shared mailboxes, resources,
contacts, groups), manage anti-spam and antivirus settings
- Configure SharePoint Online,
including OneDrive
·
Create SharePoint team sites, configure external sharing, set up
social features using newsfeeds or Yammer, apply themes, set storage and
resource limits
- Configure Skype for Business
Online
·
Manage Skype for Business user options, manage external
communication settings, configure dial-in settings and meeting invitation
options, configure Skype for Business Online DNS
- Configure Microsoft Intune
·
Install Microsoft Intune client management software, create and
deploy policies, automate installs, identify software requirements, set up
notifications, identify mobile device management policies
Support cloud users
- Resolve sign-in and Office
application installation issues
·
Troubleshoot sign-in issues, forgotten passwords, connection
problems, difficulty activating Office applications, and difficulty connecting
mobile devices to Office 365 or Microsoft Intune; choose between 32-bit and
64-bit; identify when an Office repair is required; identify operating system
requirements for Office 365 ProPlus; browser requirements and specific versions
of Internet Explorer
- Resolve email and calendar
issues
·
Troubleshoot issues receiving and sending email, troubleshoot
issues accessing a delegated mailbox
- Resolve SharePoint and OneDrive
issues
·
Identify storage limits, troubleshoot “Open with Explorer” not
working and OneDrive not syncing, recover deleted files
- Resolve Skype for Business
issues
·
Troubleshoot Skype for Business sign-in issues, troubleshoot
connection issues to Skype for Business Online, troubleshoot communicating to
Skype consumer users and users in other companies using Skype for Business
